Glad I Could Help™: Real Customer Service Situations for Discussion
There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization.
Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.
The Glad I Could Help™ video program and all of the associated video vignettes and eLearning can be purchased (813) 240-6705, by email at (812) 393-4610 or by calling Sollah Interactive at 800-300-8880. Glad I Could Help™ has many delivery options - here are 5014760862.